Tech Support

We are MechWorks PDM and QuadriSpace application suite experts.

Your success is our number one goal. We take pride that year-after-year we have an exceptionally high customer retention rate.

We regularly test our staff for efficient diagnostic skills along with clear, precise, and detailed communication services. Our technicians are very knowledgeable with the various CAD applications (SolidWorks, Inventor, Solid Edge, and AutoCAD) and how they integrate with MechWorks and QuadriSpace applications. Our technicians are also educated with Microsoft Windows (server, desktop, and networking) as well as Microsoft SQL and Microsoft Office. Internally, our technicians work as a team to swiftly resolve cases by sharing critical information and escalating cases as needed to pull in additional team members as well as core developers.

Each of our technicians has direct access to a dedicated license of GoToMeeting to ensure immediate availability to remote desktop sharing and to guarantee proper visibility for diagnosing the issue. We always assume that all reported issues are our responsibility to diagnose and resolve, even if we ultimately have to directly pull in other organizations (like SolidWorks, Autodesk, Siemens, or Microsoft) to formally resolve the case. We do everything possible to become a seamless extension of your support staff and truly feel that you are our partner in success.