800-573-6183

MechWorks FAQ Videos

  1. Logging into MechWorks and Downloading the Latest Version of MechWorks PDM
  2. Resolving the Registered Records with a NULL [ID] Value Error Message
  3. Resolving the Rebuild Indexes Error Message with Administrative Tools
  4. Resolving the Rebuild Indexes Error Message with SQL Management Studio (Includes a Maintenance Method)
  5. Activating the Previous Revision of a Part Model
  6. Rolling back to a Previous Revision
  7. DBWAclServer Installation and Usage:
    1. Installing DBWAclServer Service (R20 and Newer)
    2. Installing DBWAclServer Service Installation (R17 or Older)
    3. Assigning/Updating DBWACLServer Security Permissions Against the Registered Files
  8. Re-Aligning Data for Linked Records (Model and its Drawing)
  9. Updating MSG Files to Resolve Dictionary Dialog Messages and “NA” Labels within the Interface
  10. Updating Versions of:
    1. Updating MechWorks PDM HELP Files
    2. Updating the MechWorks Database Version (Required After Updating MechWorks PDM)
    3. Updating the DBWAclServer Version on the File Server (Required After Updating MechWorks PDM)
    4. Updating the License Manager Version (Required After Updating MechWorks PDM)
    5. Adding/Removing Licenses and Updating the Quantity Assigned by the License Manager
    6. Updating from DBTools (Auto-Numbering) to MWAutoNumber
    7. Additional Documentation for Supporting Floating Licenses for Remote Usage
  11. Changing a Record from an Obsolete State Back to a Released State with THAWIT Utility
  12. Creating and Using Different Methods for Visual Cues
  13. Moving from old Servers to New Servers (Shared Resources, Services, Vault/Repository, and Database)
  14. Moving from Legacy Databases (DBWCust, DBWMat, and DBWorks) to a Single DBWorks Database
  15. Mapping Database Fields to Title-Block Annotations, including the Revision Table:
    1. MechWorks PDM to SolidWorks Drawings
    2. MechWorks PDM to Solid Edge Drafts
    3. MechWorks PDM to Inventor Drawings
    4. MechWorks PDM to AutoCAD Drawings
    5. MechWorks PDM to DraftSight Drawings
  16. Activating Logging with a SolidWorks RX Recording (Includes Error Capturing and Reporting)
  17. Using the Database Analysis Utility
  18. Using the Search and Filter Functionality
  19. Accessing the Search History
  20. Using the MWSelection Utility to Save Environment Connections and Change Environments (Production vs. Test)
  21. Creating and Using a Test Environment (Initialized from a Copy of Your Production Environment)
  22. Configuring and Using the Task Manager
  23. Configuring and Using VPN for Remote Users
  24. Configuring and Using Local Mode for Remote Users
  25. Configuring and Using Off-Site Mode for Remote Users (Version R20)
  26. Configuring and Using DBWarm Classes/Masks for Record-Level Permissions
  27. Configuring and Using Briefcase Mode to Export/Import Design Data for Working with External Contractors
  28. Configuring and Using the Simplified Released Database Mode (Ensuring Only Specific Users See the Released Documents)
  29. Configuring and Using the File Existence Reports from the Database Analysis Tool

HOW TO REQUEST SUPPORT

The easiest method to request support is to email which is then automatically assigned a unique case ID, technician, and workflow. If you prefer to call us directly at 800-573-6183, the responding technician will log the call which will automatically open a unique case that is also assigned to a technician and a workflow. All activities associated to any case can be reviewed and reported if desired.

OUR SUPPORT HOURS

Our technicians have the flexibility to change their schedules to satisfy your needs during none-peak hours. Our regular support hours are from 7:30 AM (CT) until 6:30 PM (CT).

MECHWORKS PDM RESOURCES

FAQ Videos Technical FAQ Brochures & Certificates Administrative Manuals
(Subscription Required) User Tutorials
(Subscription Required) What's New in R23 What's New in R20 R20 Getting Started Guide SQL Server Editions